Shipping Information
Orders are usually shipped by registered mail with Royal Mail, Parcelforce, DHL, DHL Express, or a similar company. The shipping of the items ordered will be 2-3 weeks after receipt of money, but usually within 1-3 business days, depending on demand. Once the shipment is processed, you will receive an email from me.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes their country may require. I am not responsible for delays due to customs.
Estimated shipping time
UK ca 1-7 days
EU ca 4-21 days
Everywhere else ca 14-30 days
Easy Returns & Exchanges
You shall be entitled to revoke this contract within fourteen days without giving any reason.
The revocation period shall be fourteen days from the date on which you or a third party designated by you and who is not the carrier have or has taken the goods in possession.
In order to exercise your right of revocation, you must notify us of your resolution to revoke the contract, such notice to be made by way of an unequivocal declaration. For such purpose, you may use the enclosed sample revocation form, which is, however, not mandatory.
E-mail: imagine@creative-capes.com
The revocation period shall be deemed complied with if you dispatch the notice on the exercise of the right of revocation before the expiration of the revocation period.
Consequences of Revocation
Should you revoke this contract, we shall repay to you all payments that we have received from you, including the cost of delivery (except additional cost resulting from your election of any other kind of delivery than the least expensive standard delivery offered by us), such repayment to be made without delay and no later than fourteen days from the date on which we received the notice on the revocation of the contract. For such repayment we shall use the same means of payment which you used for the original transaction, unless agreed to the contrary between us; you shall not be charged with any fees whatsoever in respect of such repayment.
Customer outside the EU: we will refund the cost of the item only and not the original delivery cost
We may reject repayment until we receive the goods or you provide evidence that you returned the goods, whichever is earlier.
You shall return to us, whether by way of shipment or delivery in person, the goods without delay and in no event any later than fourteen days from the date on which you notified us on the revocation of the contract. Such aforesaid time period shall be deemed complied with if you dispatch the goods before expiration of the fourteen-days-period.
You shall bear the direct cost of return shipment of the goods.
You shall be responsible for a loss in value of the goods only if such loss in value is due to your handling of the goods in a manner which is not necessary for the examination of the quality, characteristics and functionality of the goods.
The right of revocation does, among others, not exist in respect of contracts
- on the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or designation by the consumer is relevant or which are clearly customized to the personal needs of the consumer.
The right of revocation shall prematurely lapse in respect of, amongst others, contracts:
- on the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their sealing has been removed after delivery
- on the delivery of goods that were, after delivery, inseparably mixed with other goods due to their composition.
The right of revocation shall, in respect of a contract on the delivery of digital content on a physical data carrier, also lapse in the event that the entrepreneur has started to carry out the contract after the consumer:
- had explicitly agreed to the beginning of the entrepreneur's carrying out of the contract before expiration of the revocation period
- after the consumer had confirmed its being aware that by its aforesaid consent it would forfeit its right of revocation upon the beginning of the carrying out of the contract.
Sample Revocation Form
If you wish to revoke the contract, please fill in this form and send it back to us (by mail, fax or email).
E-mail: imagine@creative-capes.com
Hereby I/we (*) revoke the contract concluded by me/us (*) regarding the purchase of the following goods (*)/ the rendering of the following service (*)
Ordered on (*)/received on (*) the following date:
Name of the consumer
Address of the consumer
Signature of the consumer (only in case of notice on paper)
Date
(*) Delete as appropriate.